There is a chance that your order has been lost or damaged in transit, has failed to be delivered to the correct address, or has been stolen. There is also a small chance that it has failed to leave our facility on time. The shipping could also be taking longer than expected by the carrier.
FedEx could have not left the package due to a signature being required. The shipment normally does not require a signature. However, it is up to the driver's discretion in determining if the delivery area is a safe and secure location. Please contact FedEx, they should leave it on the next delivery attempt.
In any case, please contact us immediately at 800-760-0544 so we can make things right. We can contact Fedex on your behalf. You can also email us at sales@naturesmace.com